![]() If your Balance or MAX is running a Firmware older than 5.3.12, then please upgrade to 5.3.12 first before upgrading to newer firmware. Submit a Support Ticket: This will facilitate communications between you and our support team. To turn on remote assistance, please refer to this document. Turn On Remote Assistance Before Rebooting: Remote Assistance enables us to better diagnose the problem. To obtain a diagnostic report, please refer to this document. (E5186 Toolbox), but feature is not enabled I see traces of TR-069 in the firmware configuration. Obtain a Diagnostic Report Before Rebooting: When you reboot your device, valuable information about the issue could be lost. Indien niet ben ik echt niets met de 4G router Now you have to setup port forwarding in the router Hg8145v5 huawei It also allows external access from the Internet to open ports It also allows external access from the Internet to open ports. IMPORTANT: When you encounter an issue, please follow the steps below:
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